Policies and FAQs
New Clients
Please arrive 10 - 15 minutes prior to your scheduled appointment to complete paperwork, communicate your needs with your therapist, and begin your session on time.
If you would like to shorten the time it takes to do paperwork in the office you can download, print, and complete your New Client Form to bring to your first session.
Returning Clients
For returning clients, please plan on arriving 5 - 10 minutes early to allow for a short follow up form. If you arrive late, the session will still end on time and full payment will be due. Therapists are not able to work past the scheduled end time of the session because we are preparing for the next client.
Cancelation/Reschedule Policy
If you need to reschedule or cancel an appointment, we require a minimum of 48-hours notice. Appointments canceled or rescheduled in less than 48 hours are subject to a 50% charge of services. If you need to cancel your appointment, please call (814) 571-6900. Leave your information on the voice mail if we are unable to answer your call. Cancellations made via email or text are not accepted. Cancellations made under a package will be charged 50% of the service and that service may be rescheduled once. A second late cancellation will result in a forfeit of that session from the package. Any refunds will be subject to a credit processing fee. Appointments made within 48 hours are automatically subject to cancellation fees.
Late Arrivals Policy
We suggest all clients arrive 5-10 minutes prior to your appointment time. This allows time to complete paperwork, and begin on time. If you are late additional time will not be added. The full amount for the service is still due. Failure to show without notice within 20 minutes of your appointment time will result in 50% of the service price being charged.
Package Policies
Packages are sold as six sessions. The sessions expire 12 weeks from the purchase date. Any extension of the package is solely up to the owner’s discretion. Cancellations made under a package will be charged 50% of the service and that session may be rescheduled once. A second late cancellation will result in a forfeit of that session from the package. Any refunds will be subject to a credit processing fee. Appointments made within 48 hours are automatically subject to cancellation fees.
Dress Policy
Myofascial Release is done with skin to skin contact but with no oils or lotions. Loose gym type clothing is recommended. Men should wear a tank top or loose t-shirt and shorts. Women should wear a tee shirt or cami, sports bra and shorts. Tight yoga pants or leggings should not be worn in case the legs need to be worked on. If you would like to wear baggier pants with shorts underneath that is also acceptable. Clothes must be clean.
Cleanliness
We do not have showers in our office for clients to use, please bathe prior to your scheduled appointment. Please wear clean clothes.
Professionalism
All sessions of Myofascial Release are professional and therapeutic. There will be no sexual contact or conduct at any time between any client and a therapist. Should a client behave in a manner that violates this professional boundary, the session will end and the client will still be required to pay for the session in full; but will be told to not come back.
Returned / Bounced Check
If a check is returned for insufficient funds, the client is responsible for paying for the therapy plus a $45 returned check fee. Any fraudulent checks will be reported to the police and credit reporting agencies.
Insurance
We do not work with insurance companies. Any communication with insurance companies is solely the client’s responsibility. We are strictly a private-pay facility.